Refund policy
30-Day Return Policy
You have 30 days after receiving your item to request a return.
How to Start a Return
To initiate a return, please follow these steps:
Contact our customer service at:
📧 sophiaoliverboutique@gmail.com
Provide your order number (found in your confirmation email or invoice)
Wait for approval from our team. Once approved, you will receive:
The return address
Clear instructions on how and where to send your package
❗ Important: Items sent back without first requesting a return will not be accepted.
Return Conditions
All returns must be shipped to our warehouse in Asia.
A $10 USD administration fee per item will be deducted from your refund.
Customers are responsible for return shipping costs.
Items must be in original condition (unworn, unused, and with tags, if applicable).
Damages or Issues
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges.
The fastest way to get the item you want is to:
Request a return for the original item
Once approved, place a new order
Refunds
Once we receive your return:
We will process it within 2–4 business days
You will receive a refund confirmation via email
Funds typically return to your account within 3–5 business days
⏳ Please note: Your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
📧 sophiaoliverboutique@gmail.com
Cancellation Policy
Cancellations must be requested within 24 hours of placing your order.
Due to our fast processing and fulfillment system, orders are prepared for shipment immediately and cannot be modified or canceled after this time window.
If the cancellation window has passed, you will need to wait until your order is delivered and then follow our standard return procedure.